Refund policy
Return & Refund Policy
Thank you for shopping with us. We want you to be completely satisfied with your purchase. If you are not fully satisfied, we’re here to help.
Returns
You have 7–14 days (adjust as needed) from the date you receive your item to request a return.
To be eligible for a return:
- The item must be unused and in the same condition that you received it
- The item must be in the original packaging
- You must provide proof of purchase (order number or receipt)
Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods
- Personal care items
- Customized or made-to-order products
- Sale or discounted items (optional, if you want)
Refunds
Once we receive your returned item, we will inspect it and notify you of the status.
If your return is approved:
- Your refund will be processed to your original payment method
- It may take 5–10 business days for the refund to appear in your account, depending on your payment provider
Shipping Costs
- Customers are responsible for return shipping costs (or adjust if you offer free returns)
- Shipping charges are non-refundable
Exchanges
We only replace items if they are defective or damaged. If you need an exchange, please contact us.
Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again
- Contact your bank or payment provider, as processing times may vary
Contact Us
If you have any questions about our Return & Refund Policy, please contact us at: